FAQS

 

Shopping
How do I make a purchase online?
We have made it easy, quick and safe to find the perfect gift
Select a Gift or bouquet
Fill in confidential recipient details and any personalized message in the checkout page
Complete the secure payment
If you’ve faced any issues, you can make make your order through WhatsApp :

Do I need to put the sender’s name?
We will require your details in case we cannot get ahold of the recipient and require additional instructions . If you wish the sender to be anonymous, please mark it in the comments
Will my personal information be shared?
Your privacy is important to us! Any personal information you provide when you buy flowers will not be shared.

Do I need to register on surpriseflowers.me to make a purchase?
No! We understand that you are busy! Feel free to checkout as a guest user. However, setting up an account will allow us to inform you of upcoming offers, set reminders, and get special promotions!

What payment types do you accept?
We accept secure payment options such as Visa, MasterCard, American Express, PayPal.
We also accept offline payments ( Money Transfer ) such as Westren-Union, Express-Money, MoneyGram, Alansari .
Is it safe to pay online?
Definitely! We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a key or lock icon at the bottom of your browser window.


Service
What are your business hours?
Our customer service is open from 9am-10pm ( Jordan timing ), 7 days a week.
How do I get in touch with you?
WhatsApp :
00962797367752
00962790171007
( Jordan )
Delivery
Can I ask for a specific delivery date and time?
Of course!
Note: While we do our best to accommodate special requests, please be aware that we cannot guarantee delivery time 100%.
Same-Day Delivery
Sure!
Any order before 2:00pm
Will you call the recipient before delivery?
Yes, we may call the recipient before the flowers leave to make sure the delivery is fresh, and delivered on time. Don’t worry, we do not share the details of the delivery to make avoid spoiling the surprise!