terms and conditions
Privacy policy
-We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.
-This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.
-Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
-During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
-You can visit the Site and browse without having to provide personal details.
-We may need to collect your information
-To contact you about your purchase through our website
-We may use your personal information for online marketing of our website
return and refund
– surprise flowers offers 100% Customer Satisfaction Guarantee with every flower arrangement that we deliver. If for any reason you are not satisfied with the arrangement that we have delivered, simply contact our customer service and we will we offer multiple solutions, depending on your recommendations.
Refunds will be done only through the Original Mode of Payment.
-No refunds or replacements will be made for any order should the recipient or sender not notify surpriseflowers.me within 24 hours of the original delivery date Keep in mind that flower and cake plants are perishable.
– Should any customer place an order through surpriseflowers.me and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued.
-Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information. If new address is outside of the delivery range and surpriseflowers.me cannot deliver it, only 50% of the order can be refunded.
-surpriseflowers.me is not responsible for any order where the recipient refuses to accept the item. -surpriseflowers.me will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
-If it is determined that surpriseflowers.me did not make the delivery attempt, it is our policy that we will provide you with a refund.
delivery policy
-The delivery approach for surpriseflowers.me is delivery on time with the option to choose the time convenient for you to deliver at any time during the day, week or even during the month.
-surpriseflowers.me mainly delivers your orders through the company’s own fleet but may get help from a third party at peak times to ensure the timely shipping of your order.
-If any customer claims an order was not delivered, we ask that we are given at least 24 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no others were available to accept the order.
-Incorrect Address/Re-Delivery Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject to a $10.00 charge.
- Note : By using this Site, you signify your acceptance of this policy.
